If you apply for a card, a loan or use the SAMAA Services, we may collect the following types of information: Personal information - your name, last name, address, phone, email, third-party application IDs, and other similar information. Financial information - bank App numbers and/or credit card numbers that you link to your SAMAA app or give us when you use the Services. Before permitting you to use the Services, we may require you to provide additional information, including but not limited to your date of birth, Emirates ID number and other personal information. We may use this information to verify your identity or other information you provide.

When you visit the SAMAA website or use the Services, we may collect information sent to us by your computer, mobile phone or any other device. This information may include your IP address, device information including but not limited to identifier, name and type, operating system, location, mobile network information and standard web log information, such as your browser type, traffic to and from our site, the pages you accessed on our website, and any other available information. We may also collect information about your use and interaction with our website, application or the Services. For example, we may evaluate your computer, mobile phone or other access device to identify any malicious software or activity that may affect the availability of the Services. When you use the Services, we may also store information based on your usage history. This includes, but is not limited to, details of your purchases, content you viewed, event information, click stream information, and cookies that may uniquely identify your browser or your App. We may also collect information about you from any contact you have with any of our services or employees, such as, with our customer support team, in surveys, or through interactions with our affiliates.

We use various technologies to collect and store information when you use the Services, and this may include sending one or more cookies or anonymous identifiers to your device. We also use cookies and anonymous identifiers when you interact with the services we offer to our partners, such as advertising services or SAMAA features that may appear on other sites and in any other manner that we deem necessary for our business purposes.

We may also obtain information about you from third parties such as credit bureaus and identity verification services. You may choose to provide us with access to certain personal information stored by third parties such as social media sites (such as Facebook, Twitter and Instagram). The information we have access to varies by site and is controlled by your privacy settings on that site and your authorization. By associating an App managed by a third party with your SAMAA App and authorizing SAMAA to have access to this information, you agree that SAMAA may collect, store and use this information in accordance with this Privacy Policy.

SAMAA stores and processes your information maintaining physical, electronic and procedural safeguards. We maintain physical security measures to guard against unauthorized access to systems and use safeguards such as firewalls and data encryption. We enforce physical access controls to our buildings, and we authorize access to personal information only for those employees or agents who require it to fulfill the responsibilities of their jobs.

SAMAA uses information to perform and improve our services, contact you, conduct research, and provide anonymous reporting for clients. For example, we may use information to provide customer service and support, process transactions, resolve disputes, collect payments, prevent illegal activities, customize the Services, reduce risk to all parties involved in our transactions, and verify the accuracy of information.

We may use information to deliver targeted marketing, service update notices, and promotional offers based on your communication preferences. We may combine your information with information we collect from other companies and use it to improve and personalize the Services, content, and advertising.

We share your personal information with employees, affiliates, vendors, partners, merchant partners, marketing providers, and third parties as required to offer the SAMAA Service. This includes, but is not limited to, processing transactions, maintaining your App, responding to court orders and legal investigations, litigation purposes, complying with audits or other investigations, and reporting to credit bureaus. We may share your information with the merchants you use the SAMA Services with for marketing purposes, and as otherwise permitted by law.

We will share your information with any party when required by law or by a government request to do so or to combat fraud or criminal activity.

We may share your information with merchants you interact with using SAMAA for marketing, if you consent or as permitted by law. By applying to any of SAMAA services, you consent to SAMAA sharing your information with merchants you use the SAMAA Services with, for those merchants to market to you. We do this to help merchants personalize services and offers, so you can have a better experience. You’re able to revoke your consent at any time. If you choose to do so, we will stop sharing your information with merchants from that point onward, except as necessary to complete transactions you initiate. To revoke your consent to information sharing with merchants for marketing, you can log into your SAMAA App and edit your Personalized Services preferences.

We don't sell or rent your personal information to third parties.

If you no longer wish to receive notifications about our Services, you may change your notification preferences by emailing info@samaafinance.ae. Alternatively, you may be able to indicate your preference by logging into your App and adjusting your preferences or by following the directions provided with the communication.

You can opt out of receiving SMS messages by emailing info@samaafinance.ae. Alternatively, you may be able to indicate your preference by logging into your App and adjusting your preferences or by following the directions provided with the communication. Again, SAMAA reserves the right to close or limit access to your App should you opt out of the crucial notices that are required to perform the SAMAA Service. You are still responsible for any amounts due to SAMA even if we close or limit access to your App.

You can review and edit your personal information at any time by logging in to your App on the Website or by contacting us at info@samaafinance.ae. You can also request to close your App by contacting us at info@samaafinance.ae. If you close your SAMAA App, we will mark your App in our database as “Closed,” but will keep your App information in our database to comply with our legal obligations.

This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their App account and opening a new App account. If you close your App account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law or in accordance with this Privacy Policy.

If you have questions or concerns regarding this Privacy Policy, you should contact us at info@samaafinance.ae. Rev. 09/2018

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